Frequently Asked Questions
You can manage your account details, including your email address and password, from your account settings within the app or on the Site.
Subscriptions renew automatically at the end of each billing cycle unless canceled. You can view your current plan and billing history, or cancel at any time, from your account settings. Cancellations take effect at the end of your current paid term.
All sales are final and refunds are not issued. If you believe there's been a billing error, please contact us at info@thefirstyearproject.com and we'll look into it.
To stop SMS messages, reply STOP to any text you receive from us. To manage email notification preferences, use the settings in the app or the unsubscribe link included in our emails.
See our Privacy Policy for details on what we collect and how it's used. You can also reach out to info@thefirstyearproject.com with any privacy-related questions.
Our complete Terms and Conditions are available here.
Report a Bug or Technical Issue
Found something that isn't working right? Email us at info@thefirstyearproject.com with:
- A short description of the issue
- The device and app/browser version you're using
- Steps to reproduce the problem, if possible
- A screenshot, if you have one
Share Feedback
We're always looking to improve First Year. If you have an idea, suggestion, or general feedback, send it our way at info@thefirstyearproject.com.